2015 Customer Survey

Communications and Responsiveness

1A. Are your calls and/or letters responded to promptly?
Yes – 100% No – 0%

1B. Are your needs/expectations understood?
Yes – 100% No – 0%

1C. Is work completed for you and your staff in a timely manner?
Yes – 100% No – 0%

1D. Is IHS responsive to your needs?
Yes – 100% No – 0%

Technical and Professional Support

2A. How would you rate the quality of IHS’s communications?
Excellent – 96.59% Good – 3.41% Fair – 0% Poor – 0%

2B. Do our employees have a good understanding of our product when asked for help?
All of the Time – 100% Most of the Time – 0% Almost never – 0% Never – 0%

2C. Do you feel your requests responded to in a timely manner?
Yes – 100% No – 0%

2D. Are your projects completed accurately?
Yes – 100% No – 0%

2E. How would you rate the quality of IHS support?
Excellent – 96.59% Good – 3.41% Fair – 0% Poor – 0%

2F. Over the last twelve (12) months, has the quality of your support?
Improved– 57.59% Stayed the same – 38.64% Declined – 0% N/A – 0% Other – 3.41%

Value of Service

3A. Do you receive helpful suggestions that demonstrate competence in the job and services provided by our employees?
Yes – 100% No – 0% Other – 0%

3B. How would you rate the value of the service you receive from IHS?
Excellent – 96.59% Good – 3.41% Fair – 0% Poor – 0%

3C. How has the value of services provided to you by IHS changed over the last twelve (12) months?
Improved – 57.95% Stayed the same – 37.5% Declined – 0% N/A – 3.41% Other – 1.14%
One response of “Other” – Your staff always works to improve but, the improvement now is that I am learning enough to ask more in-depth questions, and they always answer, work to improve, and all in a very timely manner.

Overall Evaluation

4A. Would you be willing to recommend IHS to others?
Very willing – 98.86% Somewhat willing – 1.14% Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last twelve (12) months relative to your needs and expectations?
Exceeded – 86.36% Met – 12.5% Fell Short – 0% N/A – 1.14%

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