2016 Customer Survey

Communications and Responsiveness

1A. Are your calls and emails responded to promptly?
Yes – 100% No – 0%

1B. Are your needs/expectations understood?
Yes – 100% No – 0%

1C. Is work completed for you and your staff in a timely manner?
Yes – 100% No – 0%

1D. Is IHS responsive to your needs?
Yes – 100% No – 0%

Technical and Professional Support

2A. How would you rate the quality of IHS’s communications?
Excellent – 98.67% Good – 1.33% Fair – 0% Poor – 0%

2B. Do our employees have a good understanding of our product when asked for help?
All of the Time – 97.33% Most of the Time – 2.67% Almost never – 0% Never – 0%

2C. Do you feel your requests are responded to in a timely manner?
Yes – 100% No – 0%

2D. Are your projects completed accurately?
Yes – 98.67% No – 1.33%

2E. How would you rate the quality of IHS support?
Excellent – 98.67% Good – 1.33% Fair – 0% Poor – 0%

2F. Over the last twelve (12) months, has the quality of your support?
Improved– 53.33% Stayed the same – 37.33% Declined – 0% N/A – 0% Other – 5.33%

Value of Service

3A. Do you receive helpful suggestions that demonstrate competence in the job and services provided by our employees?
Yes – 96% No – 0% Other – 4%

3B. How would you rate the value of the service you receive from IHS?
Excellent – 98.67% Good – 1.33% Fair – 0% Poor – 0%

3C. How has the value of services provided to you by IHS changed over the last twelve (12) months?
Improved – 60% Stayed the same – 32% Declined – 0% N/A – 4% Other – 4%
One response of “Other” – “Service has always been great, but continues to add little/and great items.”

Overall Evaluation

4A. Would you be willing to recommend IHS to others?
Very willing – 100% Somewhat willing – 0% Not very willing – 0% Very unwilling – 0%

4B. How well has IHS performed over the last twelve (12) months relative to your needs and expectations?
Exceeded – 88% Met – 9.33% Fell Short – 0% N/A – 2.67%

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