Customer Satisfaction

2023 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2023, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 68% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2023 Customer Satisfaction Survey

2022 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2022, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 68% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2022 Customer Satisfaction Survey

2021 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2021, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 65% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2021 Customer Satisfaction Survey

2020 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2020, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 68% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2020 Customer Satisfaction Survey

2019 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2019 we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 70% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2019 Customer Satisfaction Survey

2018 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2018, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 65% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2018 Customer Satisfaction Survey

2017 Customer Satisfaction Survey

IHS began providing services to Texas Indigent Health Care Directors in January 2002. We founded our company on a fundamental commitment to Customer Service. In September 2017, we commissioned an independent research firm to create, distribute, receive, and tabulate the results of our annual customer survey. We had an 85% response rate and received a 100% satisfaction rating. Here are the survey questions and our customers’ responses: Read more: 2017 Customer Satisfaction Survey