Roosevelt County IHC Director, Portales, NM
Roosevelt County recently entered into a contract with Indigent Healthcare Solutions (IHS). Our software was installed and I was trained last month. In only one month, it has become clear to me and my County Manager that we have saved our taxpayers significantly. I do not think it is unrealistic that very soon we will have saved far more for our county than we will pay IHS over the course of a year and I cannot place a value on the efficiencies the new software has brought to my office.
Upon installing the software, we realized we had not been calculating the Medicaid rates correctly. The software has the most current CPT and DRG rates pre-loaded. Once you enter a CPT code on the patient bill the software automatically calculates the correct Medicaid rate. Wow!
As a new customer I was able to attend IHS’ annual customer conference last week in Galveston, Texas. I thought you might enjoy my observations. Because I was so new to the software I had no preconceived ideas what to expect. On the first day of the event, over 150 indigent health care managers and case workers listened to IHS describe the current and future state of indigent health care. Indigent health care employees from different states shared their best practices and IHS demonstrated unique software solutions which had been developed for their customers, such as document scanning.
After lunch on the first day there were four breakout sessions where IHS demonstrated over 100 new features of their next software release and encouraged their customers to fill out new feature request forms indicating what they would like IHS to work on in 2016 and beyond. IHS then hosted a poolside dinner for all of their customers. On the final day, we participated in a seminar regarding cyber security as it relates to county government and listened to what IHS was doing to combat this growing threat. What I found interesting was that there was a true feeling of family at the IHS conference. I had never experienced anything like it. Not a single customer had anything but glowing remarks about IHS, the staff, and the software. Many of the people I met had been customers of IHS for many years.
You can imagine how, after we decided to be the first county in New Mexico to contract with IHS, I was anxious that we made the right choice. My experience with them during the installation of the software and attending their conference made all of my anxiety disappear. Many of the customers I spoke to are paying IHS the same amounts today as they paid when they first signed up. I don’t want to sound like I am gushing but it was very refreshing to find a vendor that did exactly what they said they would do. I hope you find this interesting and I invite you to call me with any questions you may have realizing that I am new to the software myself.
Liberty County IHC Director, Cleveland, TX
Liberty County has two indigent health care offices located 35 miles apart. IHS was able to network my two offices so all of my records are at our fingertips no matter which office we are serving the public from. Because our office also manages several other grant and charity programs, we have also been able to integrate the needs of these additional programs into the IHS software.
Hardin County IHC Director, Kountze, TX
IHS has made such a positive impact in our office. Their annual software enhancement workshops and close support make me feel that we are not limited as to what we can do, and that is a luxury that no words can describe. The IHS staff is always ready to listen to our needs.
Panola County IHC Director, Carthage, TX
Great conference. You all are on top of our needs as always. The type of quality people you all are just really amazed my friends.
Burnet County IHC Director, Burnet, TX
Today is the six-week anniversary of the installation of your Indigent Healthcare Systems software in Burnet County. It also marks six weeks of celebration, knowing Burnet County made the right decision to license your software and services.
Since the installation of your software, Burnet County has been able to streamline our Indigent Health Care program by processing invoices more quickly, efficiently, and accurately. The program is not only a money-saver, but a time- and stress-saver. Our clients are better served by concise and accurate applications processing and notifications. Our providers are very pleased with our payment schedules and the ease of information retrieval when they call our office.
IHS has provided us with the means to keep up with the increased number of applications and reports that are required of us. Many important functions had been neglected in the past because we lacked the time to accomplish them. With the IHS software we complete these tasks in a matter of seconds, not numerous manual man-hours.
Thanks, too, to your wonderful support staff who are ALWAYS available to answer my questions–no matter how trivial, silly, significant, or insignificant they might be. I have never failed to reach someone when I need them, and they always know the answer!
Thanks to you, your staff, and your IHS software. You have made my job easier and the Burnet County IHC program more cost effective and user friendly. I would be more than happy to recommend your organization and product to anyone who is interested in making their IHC program better.
Bell County IHC Director, Killeen, TX
All I have to say is just keep doing what you are doing. Continue to exceed my expectations and to be responsive to our requests. Everyone at IHS has been nothing but gracious, friendly and respectful to me and my staff. All have made the never joyful task of conversion from our old computer software to the IHS system a surprisingly pleasant experience. You have stayed with us every step of the way and I appreciate the effort.
CEO, El Campo Memorial Hospital, Wharton, TX
The ladies who are being trained love the software! I’m so glad I found out about IHS!
Bandera County Auditor, Bandera, TX
We’ve already saved over $3,000 because of the difference in modifiers that we didn’t know about. I really like the program so far, its going to save a lot of time and money. Chris was a good teacher!
Gray County IHC Director, Pampa, TX
Just a note to say thank you for the service IHS provides. Receiving the article about Microsoft reminded me once again how IHS not only does a great job with software, but IHS keeps me informed on what’s going with the State of Texas, the federal government, and private business. Your taking care of business enables me to concentrate on my clients and I appreciate that very much. Thanks for such a quality product, exceptional service and the professional staff you have!
Grayson County IHC Director, Denison, TX
Thank you for all of your hard work, support, and help you have given us. I can always count on you being only a phone call away if I need something. As our department undergoes transitions, it is one less burden I have knowing that our software is such a dream to work with and so easy to teach to my new employees. Thank you so much.
Dawson & Gaines County Auditor, Seminole, TX
Just wanted you to know that we had an Indigent bill for over 108k, that your software allowed us to reduce to around 29k.